SpinBet FAQ – Answers for Australian Players
Everything Aussie players ask most about SpinBet, in one place: logging in, playing on mobile, bonuses and wagering, the VIP program, deposits, withdrawal times, verification and responsible gambling. Full details for every answer live in our Terms and Conditions and Bonus Terms and Conditions.
Account & login
How do I log in to my SpinBet account?
Use the Login button at the top of any page and enter the unique ID and password you created at sign-up. Your account can only be accessed with those credentials, and you can switch on two-factor authentication (2FA) for extra protection against unauthorised use. Keep your login details confidential – you’re responsible for making sure nobody else can access them.
I can’t log in – what should I do?
Contact our support team, which is available 24/7, 365 days a year. Live chat is on every page, or you can email [email protected]. Always write from the email address registered to your account so we can help you faster.
How do I create a SpinBet account?
You need to be 18 or older and an Australian resident with valid ID. Complete the registration form with your name, date of birth, residential address and contact email or mobile number, verify your email, then add your mobile number. Accounts are verified within 24 hours using government-issued ID (driver’s licence or passport).
Can I have more than one SpinBet account?
No. Each player is allowed one personal account. Creating duplicate accounts – or multiple accounts within the same household – can lead to all of those accounts being closed and any winnings or bonuses being reclaimed. Using a VPN to mask your location or identity is also prohibited.
What happens if I don’t use my account for a long time?
An account with no login or logout activity for 12 consecutive months is treated as dormant. Where a positive balance remains, a monthly administrative fee of €10 (or the equivalent, or the remaining balance if it’s less) may be charged until the balance reaches zero or the account is reactivated.
Mobile play
Is there a SpinBet app?
There’s no app to download – and you don’t need one. SpinBet runs fully optimised in your phone’s browser, so you can log in, deposit, play and withdraw straight from mobile with nothing taking up space on your device. Our games are mobile-optimised for both iOS and Android, and there’s no waiting on app store updates: you’re always on the latest version.
Do I need a separate account for mobile?
No. It’s the same account, same balance and same bonuses whether you’re on desktop or your phone – just log in through the browser.
Bonuses & promotions
What is the SpinBet welcome bonus?
New casino players can claim up to $6,000 plus 100 free spins across their first three deposits:
- 1st deposit – 100% match up to $2,000 + 100 free spins (on Sweet Bonanza 1000 and more)
- 2nd deposit – 150% match up to $2,000
- 3rd deposit – 200% match up to $2,000
Sports bettors have a separate welcome offer worth up to $300 across three deposit matches, with winnings paid in cash and no wagering required. Sports bonus funds must be activated before you deposit, can’t be used on Boosted Odds or SpinBet Specials markets, and bets at odds below $1.50 aren’t accepted unless stated otherwise. Crypto deposits aren’t eligible for the Sports Welcome Bonus.
What are the wagering requirements on SpinBet bonuses?
Unless a specific promotion says otherwise, bonus and free spin winnings carry 40x wagering before they can be withdrawn. Other key rules:
- Maximum bet while wagering is $25.
- Maximum win from the welcome package is $10,000.
- Bonuses are non-sticky – you play with your real money first, then bonus money, and if the bonus money is lost the bonus is lost too.
- Pokies contribute 100% toward wagering (with an excluded list published in the Bonus Terms); all other games contribute 10%.
- If the wagering isn’t completed by the end of the bonus period, the bonus money and any winnings from it are void.
- Bonus offers are limited to one per person, household, email address, IP address, phone number, payment account and device.
Can I cancel a bonus or withdraw before finishing the wagering?
Yes. You can decline or cancel a bonus before wagering it without losing any of your own funds. You can also withdraw your deposit before the wagering is met – in that case the bonus amount and any winnings from it are void, and the remaining funds are paid out to you.
Do I get anything for referring a mate?
Yes – a $75 bonus lands in your account when someone signs up with your referral code and makes their first deposit. There’s no cap on how many referral bonuses you can earn, and the bonus carries 40x wagering. If a referred account is closed, suspended or flagged for fraudulent activity, the referral bonus isn’t paid.
What’s the Telegram offer?
Players who join us on Telegram get 50 free spins. Scroll down the homepage to the promotion banners, click “Get Free Spins” on the Telegram banner, start the bot and follow the steps, then use the promo code the bot gives you. You’ll need at least one deposit on your account to be eligible. Free spins are valued at $0.20 each with 40x wagering. From there you’ll also get exclusive promotions and private offers that aren’t published anywhere else.
What is The Vault?
The Vault is a personal stash spot inside your SpinBet account. Tap Move to Vault to instantly shift part or all of your balance somewhere safe, then Withdraw from Vault to bring it back when you’re ready to play. Transfers take seconds in both directions, there are no lock-ins, and it lets you protect a win without going through a bank withdrawal.
SpinBet VIP program
How does the SpinBet VIP program work?
It’s points-based: deposit, play, earn points, level up. Levels run from Bronze through Silver, Gold, Platinum and Diamond, then into Double Diamond, Pink Diamond, Blue Diamond, Onyx and the Black Diamond Club – with the program designed so you collect the most in cumulative bonuses for every dollar you wager.
What do I get for levelling up?
Each new level unlocks a one-time level-up bonus, starting at $10 for Bronze 1 and scaling up through the tiers (for example $50 at Silver 2, $100 at Gold 2, $250 at Platinum 2). The Diamond tiers pay cash rewards from $750 up to $10,000, and the top milestone tiers add first-to-reach rewards. Level-up bonus wagering gets easier the higher you climb – 40x at Bronze, 30x at Silver, 20x at Gold, 10x at Platinum and no wagering at Diamond+. Each level-up bonus also has a maximum cash win, set out in the Bonus Terms, and level-up bonuses can’t be stacked with other bonuses unless we say so.
What is the Black Diamond Club?
It’s the elite tier: the top 20 players by points from the previous month, who receive exclusive rewards.
Games
What games can I play at SpinBet?
Thousands of pokies from providers including Microgaming, NetEnt and Pragmatic Play, alongside table games and live dealer. That covers progressive jackpot pokies with prizes exceeding $1 million AUD, classic three-reel pokies, modern video slots with bonus rounds and free spins, blackjack (Classic and Multihand), European and American roulette, baccarat, Caribbean Stud, Three Card Poker, and live dealer tables streamed in HD.
Are SpinBet’s games fair?
All games are tested regularly by independent auditors, and return-to-player (RTP) percentages are displayed for transparency – most pokies run at 95-97% RTP.
Can I bet on sport too?
Yes. Coverage includes AFL and NRL (premiership and Grand Final markets, State of Origin specials, Brownlow odds, player tries), A-League and the Socceroos, cricket including the Ashes and BBL, NBL and NBA basketball, tennis including Australian Open specials, and horse racing from daily meets through to the Spring Racing Carnival. In-play betting is available during live matches, subject to Australian regulations. Extras include Multi Boost cash boosts on multi-bets and early payout on NRL bets when your team goes 15 points ahead.
Why can’t I see a particular game?
Some games are unavailable in certain jurisdictions because of game providers’ own policies, which can change from time to time. Notably, NetEnt titles and NetEnt jackpot games are restricted for players in Australia.
Deposits & withdrawals
How do I deposit, and what payment methods can I use?
All transactions are processed in Australian dollars, so there are no currency conversion fees. Available methods:
| Method | Details | Processing time |
|---|---|---|
| PayID / Osko | Instant bank transfers | Instant |
| Cards | Visa and Mastercard | Instant (deposit) |
| Bank transfer | CBA, NAB, ANZ, Westpac and more | 1-3 business days |
| E-wallets | PayPal, Skrill, Neteller | Under 24 hours |
The minimum deposit is $10 AUD and the maximum is $5,000 AUD per transaction. Deposits must come from an account, card, e-wallet or other payment method registered in your own name – third-party payments and business cards aren’t accepted.
How long do SpinBet withdrawals take?
It depends on the method: PayID and Osko are instant, e-wallets are usually under 24 hours, and bank transfer payouts are in principle processed within three banking days. Withdrawals can only be made back to the same account or payment method you deposited with, and minimum and maximum amounts vary by method – if your request exceeds a provider’s limit, it’s paid in instalments.
Is there a withdrawal limit?
The maximum processed is $50,000 per month, unless a specific promotion says otherwise. Win more than that and the payout is split into monthly instalments of up to $50,000 until it’s paid in full. Progressive jackpot wins are always paid in full. Higher limits may be granted at higher VIP levels at our discretion.
Why is my withdrawal on hold?
The most common reasons: your deposit needs to be wagered at least once before a withdrawal can be made, and your identity may need to be verified before a payout is processed. Wins above $10,000 in a day also trigger additional anti-fraud and transaction checks.
Do I have to verify my account (KYC)?
Yes. We verify every account within 24 hours using government-issued ID, and we may request further documents confirming your identity, residence or source of funds at any time – including a phone call to the number on your account as part of the KYC process. Withdrawals can be held until verification is complete, and bonuses above €250 are only credited once KYC is passed. If we can’t reach you by email or phone within two weeks of a withdrawal request, the account is locked for failing KYC.
Availability & support
How do I contact SpinBet support?
Support runs 24/7, 365 days a year. Live chat is available on every page, or email [email protected]. Formal complaints go to [email protected] from your registered email address, with your username and a detailed description of the issue. If we can’t resolve a complaint to your satisfaction, you can refer it free of charge to the independent ADR body EGIS – FZCO at egis.io. Disputes about a settled bet must be raised within three days of settlement.